Outstanding Productions Blog

Most of you will agree that ground transportation is a vital part of any destination management program’s success. It is often the first and last impression that a guest has and, therefore, plays a major role in how they feel about their visit to the Dallas Fort Worth Metroplex! Outstanding Productions take great pride in the level of service we are able to offer our clients. One of the primary reasons for our confidence is our OP Operations Team, led by Stacie Tillery, Director of Operations. She is a powerhouse and brought her 14 years of experience to OP in 2005 and took our transportation services to an entirely new level! We wanted to share her perspective on what it takes to consistently provide clients with top notch service.

Organization is the key to a smooth transportation program!

What are the key components when it comes to excellent ground transportation?
Stacie:  First and foremost, it’s all about understanding our clients’ needs. Once we have that down, we can put together a program that meets their expectations and budget!
What is important to know about DFW Airport?
Stacie:  DFW is designed like no other airport in the world! Did you know that it has over 5 different terminals and 28 baggage claims? American Airlines uses 4 of the 5 terminals. This means that your attendees might be spread all over the airport after they arrive. Imagine how confusing it would be if no one was there to greet them at baggage claim? Not a great feeling! Not to worry, we know DFW like the back of our hands and make sure that attendees are greeted on-time and with a smile.
What can a client expect when Outstanding Productions is handling their airport transportation services?
Stacie:  Exceptional service! You can be sure that we  take all details into account to guarantee their transportation programs are seamless.
What have been some of your more memorable experiences?
Stacie: We had the privilege of scheduling air and ground transportation for the amazing artists that performed at the AT&T Performing Arts Center grand opening celebration. We were honored to have been chosen for this unique opportunity to make the first (and last) impression to guests at this star-studded gathering!  

We also transferred all the VIP guests that attended Neiman Marcus’ 100th Anniversary Celebration. That was a fun night as the guests were transferred from all the best hotels in Dallas!

One job that I’m particularly proud of is when we were given an hour to move 2,700 guests from one of the largest hotel properties in Dallas to DFW Airport. This included transferring guests’ luggage from two overflow hotels to the departure hotel, sorting with the main hotel’s luggage pull then making sure all guests were able to find their bags.    No luggage was lost and we accomplished the job in 45 minutes!

What do you feel sets Outstanding Productions apart from its competitors?
Stacie:  Simple…our team of 4 experienced, Operations Managers! We are able to tag team large programs with one manager handling the transportation and the other taking care of the special events to make sure our clients receive the attention necessary to exceed their expectations.

An array of Motor Coaches!